How to Refund on Epic Games: Step-by-Step Guide

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Refunding a game on Epic Games is a simple process if you follow the necessary steps and meet the platform’s requirements. Below, you will find a complete guide to submit a refund request and get your money back.

Epic Games Refund Policy

Before requesting a refund, it’s essential to understand the refund policy. Games and products purchased from the Epic Games Store are eligible for a refund within 14 days of purchase, provided they have been played for less than two hours and are not exempt from refunds (e.g., certain in-game purchases).

Steps to Refund on Epic Games

1. Log into Your Account: Visit the Epic Games official website and sign in to your account.
2. Go to the Transaction History: Navigate to your account settings, and find the “Transactions” or “Purchase History” section.
3. Select the Game/Application: Locate the item you wish to refund, and click on it to see specific options.
4. Request a Refund: Click "Request Refund" and provide the necessary information, including the reason for your request.
5. Submit the Request: Once the form is filled out, confirm submission and wait for a response from Epic Games Support.

Tips for a Successful Refund

• Ensure you meet the criteria, including gameplay time and refund window.
• Provide accurate details in your request to avoid delays.
• Exempt products (e.g., non-refundable consumables) cannot be refunded.

Once your request is reviewed and approved, your refund will typically be processed within 7-10 business days, depending on the payment method used.

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